Customer Service Representative - Process Automation

Location: Katy, TX

Department: 2017

Type: Full Time

Min. Experience: Mid Level

Customer Service Representative - Process Automation

Looking for a fun, engaging job that you will enjoy going to everyday? We are looking for a top performer to fill our current need for a Customer Service Representative with Pepperl+​Fuchs in our Process Automation Division at our Katy, TX office.​ (This is an office position and does not have a work from home option.) If you are an ambitious hardworking individual who can fill our immediate need as described below, please apply!

As a Customer Service Representative, you will be responsible for providing solutions to our customers and distributors. You'll be an integral part of our team, and have an opportunity to learn our products and our industry while forming a solid foundation for a long, successful; interesting career.  The Customer Service Representative is responsible for interacting with and addressing customer needs, including quoting price and availability of products as well as completing order entry. This position is key to our successful relationships with our customers!

A successful candidate:

  • Interacts daily with customers via phone and email.
  • Enters customer's orders accurately and efficiently.
  • Researches customer problems and discrepancies.
  • Maintains detailed records and prepares communications as needed.
  • Inputs quote information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Acknowledging and resolving customer complaints.
  • Issues credits, debits and return authorizations when appropriate.
  • Partners with sales team sharing information on supply pricing, availability and the status of customer orders.
  • Expedites orders when necessary.
  • Works with a team of high performers to create a positive experience.
  • Work with customer service supervisor to ensure proper customer service is being delivered.

The background you’ll need:           

  • Associate’s degree or equivalent customer service work experience.  
  • Minimum of 2-5 years related experience.
  • Ability to stay calm when customers are stressed or upset.
  • Working knowledge of Microsoft Office applications and use of intranet and internet.

We offer Great Benefits - Comprehensive medical, dental and vision coverage; Prescription coverage; Travel & life insurance; Short- and long-term disability coverage; 401(k) plan with choice of investment options; a Comfortable Work Environment - Business casual dress code; State-of-the-art communications; and Professional Development - On-site and off-site training opportunities; Employee coaching; Employee rewards and recognition; Promote-from-within policy.

We are an Equal Opportunity Employer.


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