Customer Service Supervisor

Location: Katy, TX

Type: Full Time

Min. Experience: Mid Level

Customer Service Supervisor

Looking for a fun, engaging job that you will enjoy going to everyday? We are looking for a top performer to fill our current need for a Customer Service Supervisor for our call center with Pepperl+​Fuchs in our Katy, TX office.​  If you are an ambitious hardworking individual who can fill our immediate need as described below, please apply!

As a Customer Service Supervisor, you will be responsible for providing inside sales solutions to our customers and distributors. You will help train and lead our team of Customer Service Professionals in Katy, TX and Twinsburg, OH to provide a high level of customer satisfaction.  You'll be an integral part of our team, and have an opportunity to learn our products and our industry while forming a solid foundation for a long, successful and interesting career.  The Customer Service Supervisor is a player/coach and is responsible for interacting with and addressing customer needs.  This position is key to our successful relationships with our customers!

A successful candidate will be expected to:

  • Interact with the Field Sales Team sharing customer information to help increase sales.
  • Work with the Field Sales Team to develop pricing, availability and the status of customer orders.
  • Interact daily with customers via phone and email.
  • Enter customer's orders accurately and efficiently.
  • Research customer problems and discrepancies.
  • Maintain detailed records and prepare communications as needed.
  • Input quote information.
  • Issue credits, debits and return authorizations when appropriate.
  • Partner with Field Sales Team sharing information on pricing, availability and the status of customer orders.
  • Expedite orders when necessary.
  • Work with the Accounting Department to establish payment terms for new accounts.
  • Create a positive experience for the customer.

A successful candidate will also supervise the Customer Service Team:

  • In proper phone and email etiquette
  • To monitor/maintain service level performance against objectives
  • By creating and/or changing policies for better customer support
  • By elevating customer delivery problems and discrepancies to proper channels

The background you’ll need:

  • Associate’s degree or equivalent customer service work experience.  
  • Minimum of 5 years related experience.
  • Expanded knowledge of Microsoft Office applications and use of intranet and internet.
  • Experience working with an Accounting Department to establish payment terms for new accounts.
  • Experience working with an electronic inventory system.

Preferred experience:

  • Managing customer service representatives in a call center environment

We offer a competitive salary, great benefits, a comfortable work environment, a strong PTO (Personal Time Off) Plan, and professional development opportunities. If you meet the qualifications above, please apply!  We are an Equal Opportunity Employer.


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